FAQs

FAQ

How can I place an order?

Simply browse our collections, select the product you would like to purchase, choose the available options, and add the item to your basket. Proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorised before an order can be processed.

How can I check my order?

If tracking is available for your order, tracking information will be provided after dispatch.

You can also contact us at info@theveylore.uk for assistance.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

What if I receive a damaged item?

If your order arrives damaged or you believe there is an issue with an item, contact us promptly at info@theveylore.uk with your order details and relevant information.